DevNexa
DevNexa
by Techno Infonet
Services & features

Everything a delivery team needs — in one workspace.

Ten integrated feature areas built for the way software actually gets delivered — from a customer's first email to the report at Friday standup.

Planning Ticketing Timers Reports Notifications AI Assistant
🗺
Plan

Sprints, Backlogs & Roadmap

Structure the work — from a quarter-long epic to today's sub-task.

  • Epics contain stories, tasks, sub-stories, sub-tasks and bugs — with rework attribution back to the original author.
  • Sprint board with drag-and-drop, sprint completion rules (roll leftovers to backlog, next sprint, or keep).
  • Roadmap Gantt across projects and quarters, colour-coded by status.
  • Epics tree with per-epic progress: done/open counts, % complete.
  • Custom workflows per project — define the columns and who can move cards through them.
🎫
Support

End-to-End Support Ticketing

From the customer's first email to the closed ticket, without gaps.

  • Ticket lifecycle: New → Verified → Analysis Requested → Awaiting Customer Approval → Ready for Dev → In Progress → Dev Done → Delivered → Closed.
  • Chargeable flagging with lead approval before any quotation goes out.
  • Commercial/tech analysis assignments with deadlines and overdue flags.
  • Quotations with customer-portal approve/reject flow.
  • Reassign to another support agent or reshare with a different developer — both actions notified and audit-logged.
  • Kanban view for triage, list view for search, follow-ups view for chasing.
⏱
Track

Timers, Standups & Live Monitor

Real-time visibility of what everyone is working on right now.

  • One active timer per user — starting a new one auto-stops any other.
  • Meeting timers run parallel to work timers — meetings never get deducted from a task's estimate.
  • Live monitor for leads shows who is actively working, on what, and for how long.
  • Force-stop protocol: leads can end a runaway session with a mandatory reason. Employee gets push + bell notification. Fully audit-logged.
  • Daily standup post with yesterday summary, today's tasks (linked or free-text), blockers per task.
  • Separate support standup grid for L1/L2 agents.
📐
Estimate

Estimates & Change Requests

Never let a slippage happen silently.

  • Analysis-mode timer runs before estimates are set, so exploration is billable but doesn't skew the estimate.
  • Approved estimates lock — any further change goes through an Estimate Change Request.
  • ECRs route to team leads / PMs for approval with a required reason.
  • Rework attribution: a bug fix that resolves a defect from a shipped story is debited from the original author's effective hours, not the fixer.
📊
Measure

Reports & Analytics

Every number in the app is a filterable, URL-shareable report.

  • Daily hours grid — full team's yesterday, with OT / delayed / manual flags for spot-checks.
  • Employee performance for the active/last sprint or 30/90 days — throughput, on-time delivery, hours.
  • Project performance scorecards: sprint / 30d / quarter / lifetime.
  • Burndown per sprint, monthly summaries, leave statement, timesheet export.
  • Customer commitments rollups: epic-by-epic hours vs promised, deadline risk (overdue / soon / ok).
🔔
Notify

Bell + Web Push Notifications

People find out in real time — even when the tab is minimized.

  • In-app bell in the topbar for every ticket update, force-stop, reply, and handoff.
  • Native Web Push (VAPID) delivered by the browser vendor — no OneSignal or FCM dependency, no vendor fee.
  • Polite opt-in: permission is only requested when the user clicks Enable notifications.
  • Subscriptions auto-prune when browsers rotate endpoints or a device goes offline permanently.
  • Server-side helpers so any place in the code that inserts a notification also fires a push.
🤖
AI

AI Assistant

Ask plain questions across your data. Get answers in milliseconds.

  • Built-in rule engine handles the common questions (hours, ticket counts, over-budget people, SLA breach) in ~40ms without any LLM call.
  • LLM fallback for open-ended queries — bring your own Anthropic or OpenAI API key.
  • Read-only by design. Never modifies data. Safe to let anyone experiment.
  • Answers include the data source and query used, so leads can verify.
🛡
Access

Roles, Permissions & Audit

Multi-tenant, permission-graded, and fully audited.

  • Ten built-in roles: admin, pm, team_lead, developer, qa, support_l1, support_l2, hr, finance, customer.
  • Rank-based inheritance — higher rank sees every button of the lower ranks.
  • Configurable per-role permission matrix + per-project role mapping.
  • Complete audit log: every mutation with who + when + before/after, filterable by entity type / user / date.
  • Company-level data isolation — a tenant's data is invisible to any other tenant.
🏝
People

Leaves, Shifts & Availability

People ops without leaving the app.

  • Multi-line leave application with type, fraction (full/half), manager + backup.
  • Optional auto-extension of open task deadlines by the leave duration.
  • Availability page: who's in today, who's on leave, who's over-allocated.
  • Configurable shifts, holidays, leave categories and leave policy per company.
🎯
Customers

Customer Portal & Commitments

The customer sees only what you want them to see.

  • Customer contacts log in to a separate portal, see only their own tickets and epics.
  • Quotation approve/reject in-portal, with signed acceptance recorded.
  • Customer Commitments dashboard for PMs — per-customer epic rollups with deadline risk indicators.
  • Product master + customer master with contact hierarchies and product lists per customer.

See it running for your team.

14-day free trial. Register your company, invite your team, be live in an hour.

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