Refund Policy

This Refund Policy forms part of, and should be read together with, the DevNexa Terms & Conditions. By making a payment on DevNexa you confirm you have read and understood this Policy.

1. Purpose of payments

Payments to DevNexa (a brand of Techno Infonet Gujarat Pvt. Ltd.) may be collected for any of the following:

• SaaS subscription fees — monthly, quarterly, or annual access to the DevNexa platform for your tenant workspace;
• Add-on modules — additional user seats, storage upgrades, or optional feature packs;
• Onboarding & training — setup, data migration, or bespoke training sessions;
• Customisation & professional services — one-off engineering, integration or reporting work;
• Applicable taxes — Goods & Services Tax (GST) at the prevailing statutory rate.

2. Payment gateway

All payments are processed through third-party payment gateway providers. When you pay, you are entering into a transaction with both DevNexa (for the underlying service) and the gateway (for the payment instrument). Your card, UPI, netbanking, or bank details are collected and stored by the gateway, not by DevNexa. We receive only a payment reference, amount, status, and the billing details required for invoicing.

Any gateway-side charge, currency-conversion fee, or bank fee levied on you is not part of the DevNexa fee and is not refundable by us.

3. Automatic invoicing

The moment the gateway confirms your payment as successful:

1. Your subscription (or add-on / one-off service) is activated;
2. A GST-compliant tax invoice is automatically generated in your workspace, downloadable as PDF at any time;
3. A copy of the invoice is emailed to your registered billing address.

Because the invoice is a legally-binding tax document that reflects a completed transaction, it cannot be withdrawn once issued.

4. No-refund policy

Once payment is completed and the invoice is generated:

• Fees are not refundable in full or in part, whether the service is used or not.
• We do not pro-rate refunds on early cancellation. Cancellation simply stops the next renewal; the paid period runs its full term.
• Downgrading a plan mid-cycle does not entitle you to a refund of the differential; the higher tier continues until the cycle ends.
• Unused user seats, unused storage, and unused feature entitlements are not refundable.
• One-off charges (onboarding, training, customisation) are non-refundable once the corresponding work has been scheduled or begun.

5. The narrow exceptions

Refunds may be considered only in the following limited circumstances, and only where the customer notifies us in writing at sales@technoinfonet.com within seven (7) days of the payment:

• Duplicate payment — the payment gateway charged you twice for the same invoice due to a technical error. We will refund the duplicate amount after confirming with the gateway.
• Wrong amount charged by us — a demonstrable pricing or configuration error on our side resulted in an overcharge. We will refund the differential.
• Service never provisioned — payment was captured but, due to an issue on our side, your workspace was never activated and we are unable to activate it after your report. We will refund the fee for the un-provisioned service.

All exception refunds are at our reasonable discretion. Where approved, the refund will be processed to the original payment method within fifteen (15) business days. Any bank / gateway processing charge on the refund transaction may be deducted.

6. Chargebacks & disputes

Please contact us at sales@technoinfonet.com before initiating a chargeback with your bank or card issuer. Unjustified chargebacks disrupt our business and are aggressively disputed. If a chargeback is filed and later reversed in our favour, we reserve the right to (a) suspend the offending workspace, and (b) recover any gateway penalty or admin cost from you.

7. Cancellation

You may cancel your subscription at any time from the billing settings inside your workspace. Cancellation:

• Stops the next automatic renewal — no further charge is made;
• Does not trigger a refund of the current paid period;
• Leaves the workspace active until the end of the paid period, then transitions to read-only for thirty (30) days for data export.

8. Free trial reminder

Every new tenant gets a fourteen (14) day free trial with full feature access, no credit card required. This exists precisely so that you can evaluate the product thoroughly before any payment. We strongly encourage you to use it. If the trial does not answer a question, contact sales@technoinfonet.com for a live demo.

9. Changes to this Policy

Any changes to this Refund Policy will apply only to payments made after the change is posted on this page. Past payments will always be governed by the version of the Policy that was in force at the time of payment.

10. Contact for refund requests

All refund requests must be sent in writing to:

Techno Infonet Gujarat Pvt. Ltd. — Accounts & Sales
A-402, Signature 2, SG Highway, Sarkhej, Ahmedabad, Gujarat 382210, India
Email: sales@technoinfonet.com
Please quote the payment reference and invoice number from your workspace.